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Refund Policy

Effective Date: January 1, 2026 · Last Updated: January 1, 2026

Vensta is committed to customer satisfaction. This Refund Policy outlines when and how refunds may be issued for Vensta subscriptions and services.

1. 14-Day Money-Back Guarantee

New customers on any paid plan are eligible for a full refund within 14 days of their initial subscription payment if they are not satisfied with the platform, provided:

  • The refund request is submitted within 14 calendar days of the first payment
  • The account has not violated our Terms of Service
  • The request is submitted via email to support@vensta.io with your account email and reason
  • You have not previously received a refund under this guarantee

2. Subscription Cancellations

You may cancel your Vensta subscription at any time. Upon cancellation:

  • Your access to the platform continues until the end of the current billing period
  • No further charges will be made after the cancellation is confirmed
  • Monthly subscriptions are not eligible for prorated refunds for unused time in the current period
  • Annual subscriptions are eligible for prorated refunds for unused months if cancelled within 30 days of the subscription anniversary
  • After the 30-day window, annual subscriptions are non-refundable for the remaining term

3. Annual Plan Refund Calculation

For annual plan refunds within the 30-day eligibility window, the refund amount is calculated as:

Refund = (Number of full unused months ÷ 12) × Annual fee paid

Partial months are not included in the refund calculation. Processing fees may be deducted where applicable.

4. Service Credits

If Vensta experiences downtime that falls below our 99.9% monthly uptime commitment, eligible customers may receive service credits applied to future billing cycles:

  • 99.0–99.9% uptime: 10% monthly fee credit
  • 95.0–98.9% uptime: 25% monthly fee credit
  • Below 95% uptime: 50% monthly fee credit

Service credits must be claimed within 30 days of the SLA violation and cannot be converted to cash refunds.

5. Non-Refundable Items

The following are not eligible for refunds:

  • One-time setup or onboarding fees
  • Professional services, custom consulting, or custom development work
  • Training programs, workshops, or educational materials
  • Add-on features or usage-based charges
  • Subscriptions where Terms of Service have been violated
  • Renewal payments (only initial subscriptions qualify for the money-back guarantee)

6. Enterprise Plans

Enterprise plan refund and cancellation terms are governed by the individual Master Services Agreement (MSA) between Vensta and the enterprise customer. Enterprise customers should contact their account manager for specific refund provisions.

7. Billing Disputes

If you believe a billing error has occurred, contact billing@vensta.io within 60 days of the charge with your account email, the disputed charge amount and date, and a description of the error. We will investigate and resolve legitimate disputes within 5 business days.

8. How to Request a Refund

To request a refund, email support@vensta.io with:

  • Your account email address
  • Your subscription or order ID
  • The reason for your refund request
  • The date of your original purchase

Approved refunds will be processed within 5–10 business days and returned to the original payment method.

9. Changes to This Policy

Vensta reserves the right to modify this Refund Policy at any time. Material changes will be communicated with at least 14 days notice. Changes apply prospectively to new purchases.

10. Contact

  • Billing: billing@vensta.io
  • Support: support@vensta.io